He is Director of the Analysis Office at the PKP Group. Previously, he served as Director of the Customer Affairs and Brand Office at the PKP Group and Director of the Development Area at PKP S.A.
He is responsible for research into railway station user satisfaction and perceptions of the PKP brand, and co-coordinates the implementation of customer experience (CX) projects at railway stations. He is a lecturer on the “School of Ideas – Social Innovation” programme at SWPS University and previously taught at the Institute for Public Space Research and on the Digital Sociology programme at the University of Warsaw.